How to Do When the Pen ArtPaint AP10 of S56K does not Work

#ISSUE:

The stylus did not work after connecting the S56K tablet to the computer.

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1. GAOMON Driver of S56K doesn't recognize the computer

There are two ways to judge whether the driver recognizes the computer or not.

Method1: Go to see the Notification Area/ System Tray in the taskbar of the computer,

1) When a red check when disconnected with the computer, GAOMON S56K driver icon is like this appears on the driver icon of S56K, it means the driver fails to recognize the computer.

2) When the icon appears like this when connected with the computer, GAOMON S56K driver icon is like this , it means the driver does recognize the computer. You can use it normally.

Method2: When open GAOMON driver interface, in the lower left corner also will show you 'Device is connected' or 'Device is disconnected'.

'Device is connected' in the left corner means GAOMON driver has recognized the computer

When GAOMON driver failed to recognize the computer, also 'Device disconnected', please re-plug the cables and check its connection again.

Try several times, if still not connected, click ►here[1] to find solutions.

When it recognizes, 'Device is connected', but the pen still not work, try to troubleshoot by the following solution.

2. The battery placed into the pen is in a wrong direction.

1) Unscrew the stylus.

2) Put a new battery into the pen in the correct direction: the cathode (-) towards the top of the stylus while the anode (+) towards the nib.

3) Screw back the stylus
Correct direction to place a new battery in GAOMON stylus ArtPaint10: (-) towards the pen end, (+) towards the nib

——Note the correct battery direction: the cathode (-) towards the top of the stylus while the anode (+) towards the nib.

4) Press Power switch on the top of the stylus.

Before drawing, please press Power Switch

5) Try to use the pen to draw. If still didn't work, follow the next solution.

6) Please remember to press up the Power Switch when you finish using, in case the battery wastes its electricity.

3. The battery is in low electricity.

1) Prepare a new AAA battery. Because low electricity might cause the pen not work.

2) Follow the steps of solution 2 to replace a new AAA battery.

3) After the replacement, try to use the pen. If still not work, try the next solution to solve the issue.

4. The pen doesn't power on.

1) In the precondition of troubleshooting by previous solutions, try to check the power switch whether it is in power ON or OFF.

2) Press down Power Switch and try to draw.

Before drawing, please press Power Switch

3) If still not work, try the next solution.

5. The negative electrode of the pen is broken

PS: even though we offer this solution, we don't suggest you do it. Because this solution requires technical ability. The force to press the electrode is hard for you to handle. If you did it in a strong force, the stylus will be damaged completely by yourself. Then you won't get any warranty for the reason of human damaged.

1) Unscrew the pen hold by the following picture

2) Find the negative electrode (a square metal marked in the picture) which is inserted in the pen sleeve.

The square metal in the sleeve of GAOMON stylus ArtPaint 10 is the negative electrode

——Negative electrode inserted in the sleeve of GAOMON stylus ArtPaint 10.

3) Gently press the square metal

4) If it resumed to the original position, try to follow the next solution.

5) If it sank and didn't resume, please contact our ►【GAOMON SUPPORT TEAM】 and email us ►【service@gaomon.net】 with a video that can show this sank issue.